layiq
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Job opportunity
Bilingual Customer Service Specialist – 9AM-6PM Shift
First National Bank of America
East Lansing, Michigan
Source: First National Bank of America careers · View original posting
Employer job description
From First National Bank of America's posting. “We” and “our” refer to the employer.
First National Bank of America is seeking a client focused
Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.
Schedule-Monday to Friday 9AM-6PM
Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.
Responsibilities:
- Provide service in both English and Spanish
- Answer inquiries regarding checking, savings, CD’s, IRA’s and home equity products
- Resolve account issues and ensure client satisfaction
- Drive deposit, lending, and cross-sell growth through consistent conversations