layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Bilingual Mortgage Resolution Representative - Afternoon Shift
First National Bank of America
Lansing, Michigan
Source: First National Bank of America careers · View original posting
Employer job description
From First National Bank of America's posting. “We” and “our” refer to the employer.
First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative
, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you’ll help borrowers get back on track while maintaining positive relationships.
-Shift Type: Afternoon/Evening (12PM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.
Responsibilities:
- Handle inbound and outbound calls with customers regarding their home loan accounts
- Work with borrowers to identify challenges and offer payment or resolution options
- Document account activity accurately and follow up as needed
- Collaborate with internal teams to ensure smooth servicing and compliance