layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

IT Field Engineer at Forgen | LAYIQ

Field & Site Support
Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
Assist with IT setup for new offices and project locations, including conference room and collaboration technology
Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments
Network & Connectivity
Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN
Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
Maintain and manage network equipment inventory in coordination with logistics and the rental yard
Hardware & Device Management
Install, configure, and support printers including IP-based printing and print server administration
Image, configure, and deploy laptops, desktops, and other endpoint devices
Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
Track and maintain asset inventory of IT equipment across job sites and office locations
Systems & Software Support
Support Windows 10 and Windows 11 environments across field and office deployments
Provide support for Microsoft 365 applications and services
Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
Participate in software installations, upgrades, and patching cycles using update management tools
Participate in the creation and maintenance of IT standards, procedures, and documentation
Escalation, Training & Communication
Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse
Train and mentor Service Desk staff and field team members on products, procedures, and best practices
Participate in the IT root cause analysis process and contribute to problem management knowledge base
Keep peers and management informed of trends, significant problems, and customer-impacting issues
Log and track issues using the problem management system; maintain accurate history records and related documentation
Any other task or duty as assigned or required
Basic Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered
3-5 years of IT support experience (phone, in-person, and remote)
2+ years of network infrastructure support experience

IT Field Engineer

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