Employer job description

From Howard Air's posting. “We” and “our” refer to the employer.

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative

. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.

Shift for this role: Monday - Friday or Tuesday - Saturday

Key Responsibilities:

Answer high volume inbound phone calls to schedule service appointments.
Schedule service maintenance, breakdown repairs, and new equipment installations.
Manage inbound email and web portal inquiries.
Make outbound calls to existing clients to coordinate service appointments.
Assist the sales team with tasks such as: Report and track sales performance
Educate clients about our products and services
Scheduling sales appointments
Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

Client Service Representative

Employer job description

Key Responsibilities:

Qualifications and Requirements:

What We Offer:

Work Environment:

Join Our Team:

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