Customer Service Representative - Emerald City Emergency Clinic

Join Our Team as a Client Service Representative (CSR)

Do you love helping people and their pets during life’s most critical moments? Are you calm under pressure, compassionate at heart, and energized by fast-paced environments? If so, we’d love to meet you!

Emerald City Emergency Clinic is seeking an enthusiastic and empathetic

Client Service Representative (CSR) to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them.

Why This Role Matters

Our CSRs are the first and last point of contact for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you.

What You’ll Do

• As a Client Service Representative, you will: Welcome clients and manage main lobby operations, including check-ins and check-outs
• Answer and route phone calls professionally and compassionately
• Assist with emergency triage and timely communication
• Perform accurate data entry and utilize computer-based systems
• Help maintain a clean, organized, and welcoming hospital environment

What We’re Looking For

• We’re looking for someone who is: Friendly, professional, and empathetic at all times
• Comfortable multitasking and problem-solving in a fast-paced setting
• Skilled with computers and multi-line phone systems
• Organized, dependable, and an excellent communicator
• Able to lift up to 40 lbs
• Experienced in customer service or reception (veterinary experience preferred, but not required)

What We Offer