layiq
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Job opportunity
Emergency Client Service Representative (CSR) - Puget Sound Veterinary Specialty + Emergency
Lakefield Veterinary Group
Puget Sound Veterinary Specialty + Emergency - Gig Harbor, Washington
Source: Lakefield Veterinary Group careers · View original posting
Employer job description
From Lakefield Veterinary Group's posting. “We” and “our” refer to the employer.
Emergency Client Service Representative (CSR) – Veterinary ER
Puget Sound Veterinary Specialty & Emergency (PSVSE)
At PSVSE, our CSR team is more than a front desk team—they are often the first point of support for pets and people during some of their most stressful moments. We are seeking an experienced
Emergency Client Service Representative who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about providing exceptional client care.
Our hospital is committed to providing gold standard emergency and specialty veterinary care while fostering a culture of compassion, collaboration, accountability, and continuous learning. We believe every interaction matters and that great patient care starts with great communication and teamwork.
Position Summary
The Emergency CSR plays a critical role in supporting the flow of our 24/7 emergency hospital. This position is responsible for managing incoming emergency calls, coordinating patient check-ins, obtaining accurate patient information, supporting medical team communication, and ensuring clients feel supported throughout their visit.