ServiceNow System Administrator

Location:

Remote (U.S.)

Clearance:

U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust

What You’ll Do:

• Support the initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards.
• Manage, configure, and maintain ServiceNow instances to ensure platform availability, performance, stability, security, and supportability.
• Prepare and support ServiceNow instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities.
• Establish and administer controlled promotion of configuration changes between environments using approved ServiceNow deployment mechanisms and change processes.
• Manage activation and configuration of ServiceNow plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements.
• Monitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings.
• Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow-related requests and issues.
• Help establish and enforce ServiceNow platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes.
• Review proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards.
• Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation.
• Support change management processes, including CAB and RFC activities, in alignment with VA governance requirements.
• Ensure ServiceNow configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards.
• Configure and maintain ServiceNow users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles.
• Support ServiceNow security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards.
• Establish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation.
• Configure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities.
• Support compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements.
• Partner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines.