Product Application Specialist (CSR)

What is this role:

A customer-facing role that combines order management with technical product support. The ideal candidate has mechanical aptitude and can help customers select industrial products, address application questions, and recommend solutions based on their equipment and operating needs.

Primary Responsibility:

Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax, and occasional public interaction (trade shows, customer site visits, internal and external).  Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written.

There are three customer service representative tiers that define levels of training, ability, and responsibility:

CSR I

CSR II

CSR III

Core competencies of each tier are defined in the customer service representative tier document.  Progression of competencies is reviewed on a biannual basis.