layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Support Specialist
Maxcess International
Oklahoma City, OK, Camas, WA, Neenah, WI
Source: Maxcess International careers · View original posting
Employer job description
From Maxcess International's posting. “We” and “our” refer to the employer.
Primary Responsibility:
Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax. Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written.
There are three representative customer service tiers that define levels of training, ability, and responsibility:
CSS I
CSS II
CSS III
Core competencies of each tier are defined in the customer service representative tier document. Progression of competencies is reviewed on a biannual basis.
Duties and Responsibilities:
- Provide the best customer service in the industry
- Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations