layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior AWS Cloud Architect - Managed Services at Myriad360 | LAYIQ

Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
Define and manage SLAs and service-level management.
Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
Author operational runbooks and automation to run the service repeatably.
Establish service continuity, disaster recovery, and backup processes.
Build FinOps reporting and financial planning into the managed service.
Set up personnel onboarding and the operational process documentation required to run and audit the service.
Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets, surface anomalies, and identify optimization opportunities.
Help build and, over time, lead the AWS managed services operations team.
Desired skills and experience: Experience operating an AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.
Experience building repeatable managed services capabilities, operational processes, and service delivery models.
Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
Experience within a Managed Services Provider (MSP) environment strongly preferred.
General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred/
Familiarity with Microsoft Azure and Google Cloud Platform preferred.
Required Certifications
AWS Certified SysOps Administrator - Associate
AWS Certified Solutions Architect - Associate
Preferred Certifications
AWS Certified DevOps Engineer - Professional
AWS Certified Solutions Architect - Professional
FinOps Certified Practitioner
ITIL Foundation or higher
AWS Certified Machine Learning Engineer - Associate
AWS Certified Security - Specialty
AWS Certified Advanced Networking - Specialty
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Senior AWS Cloud Architect - Managed Services

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