layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Support Lead
NC America
Irvine, California
Source: NC America careers · View original posting
- Pay
- $100,000 — $120,000 USD per year
Employer job description
From NC America's posting. “We” and “our” refer to the employer.
Customer Support Lead
Location:
Irvine, CA (On-site) |
Type:
Full-Time
ROLE OVERVIEW
We are seeking a Customer Support Lead to serve as our internal owner of customer support operations across multiple live-service titles.
This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across at least three active game titles. You will own the full support operation from SLA oversight and vendor performance to escalation handling, knowledge management, and player-facing support quality.
You are a seasoned CS professional who has operated in live-service gaming environments, understands the pace and complexity of managing player support at scale, and knows how to get results through vendor partners. You are organized, data-driven, and a clear communicator who can represent support needs both internally to leadership and externally to vendor partners.