Senior Business Operations Manager

Reports to : EVP, Business Development

About the Role

News Revenue Hub is seeking a Senior Business Operations Manager to serve as the operational engine of the Business Development team during a critical period of growth and transition. This is a new role at the Hub — a senior individual contributor role with supervisory responsibility, designed for an experienced operations leader who is equally comfortable building systems as they are engaging with the business.

The Senior Business Operations Manager owns NRH’s operational infrastructure — from CRM strategy and pipeline management to contract operations and cross-functional coordination. Success in this role means that Business Development leadership can focus entirely on high-value revenue work, confident that the operational foundation beneath them is reliable, well-documented, and continuously improving.

This role requires someone with a track record of building complex operational systems end-to-end, exercising independent judgment in fast-moving environments, and leading others toward clear operational outcomes. You will work closely with the EVP of Business Development and, as needed, the CEO.

Core Responsibilities

Sales Operations & Pipeline Management

Own NRH’s Salesforce CRM as a strategic tool:

• Design, build, and maintain the business pipeline as the authoritative source of truth for Business Development leadership
• Directly supervise the BizDev Administrator (part-time), setting clear priorities and quality standards for data entry, reporting, and pipeline maintenance
• Develop dashboards and reports that give leadership real-time visibility into pipeline health, close rates, and revenue forecasts
• Lead integration efforts between Salesforce and other organizational tools (Jira, Google Drive, etc.) in partnership with the EVP

Lead the full proposal development cycle:

Conduct client research, competitive benchmarking, and proposal scoping independently

Develop and refine pitch decks, proposals, and supporting materials to a high standard

Lead sales calls for high ARR clients; attend and actively support sales calls alongside the EVP as needed; take ownership of follow-up and next steps.

• Contracts & Client Operations
• Manage client contracts, renewals, and amendments with a high degree of accuracy
• Support partnership transitions and other strategic relationships
• Ensure accurate documentation and record-keeping across all client engagements
• Coordinate with consulting leadership to ensure smooth client onboarding
• Internal Operations & Strategic Process Improvement

This role is expected to go beyond maintaining existing processes — you will own the operational roadmap:

• Develop and own a 6–12 month operational roadmap for Business Development, including system improvement milestones, documentation goals, and Salesforce maturity targets
• Contribute to annual planning by providing operational data, capacity assessments, and recommendations for team efficiency investments
• Identify and resolve operational inefficiencies before they become bottlenecks — bring solutions, not just problems
• Ensure all key processes are documented, consistently followed, and regularly reviewed
• Drive cross-team alignment across Sales, Consulting, and Insights on shared operational priorities
• Leadership Support
• Serve as the primary operational point of contact for the EVP of Business Development and, as needed, the CEO
• Drive alignment across teams on organizational priorities
• Serve as a reliable internal point of contact for business operations questions
• Operational Budget Management
• Own and manage the operational budget for Business Development systems and tools, including project coordination resources
• Provide quarterly spend reports to the EVP, with recommendations on investments or reductions
• Research and evaluate new tools or platforms that would meaningfully improve operational efficiency

Qualifications

• 6+ years of experience in business operations, sales operations, or a similar role
• Prior experience managing or supervising direct reports or contractors
• Demonstrated experience working within a sales or business development team
• Experience managing—not just supporting on—contracts, renewals, or client operations
• Strong organizational skills and a bias toward follow-through
• Comfortable in a fast-paced environment where priorities can shift
• High comfort level with CRM systems; Salesforce experience strongly preferred
• Excellent written and verbal communication skills
• Preferred
• Experience in a nonprofit or mission-driven organization
• Experience supporting remote teams or distributed operations
• Familiarity with tools such as Jira, Google Drive, or similar project management platforms
• Nice to Have: Marketing Interest or Experience

We are not hiring a marketer, but we are interested in candidates who bring some curiosity or experience in this area. As the role evolves, there may be opportunity to contribute to how NRH shows up in the market. Candidates who can demonstrate any of the following will stand out:

• Experience owning or contributing to an organization's newsletter, content calendar, or social media presence
• Comfort with outbound email marketing tools or campaign coordination
• Interest in brand storytelling, audience development, or thought leadership content
• Experience running conference sponsorships, event marketing, or experience with in-person brand presence

What Success Looks Like

Within the first 6–9 months:

• The Business Development team spends significantly less time on administrative and operational work
• Salesforce is well-organized, accurate, and a trusted source of truth for pipeline reporting
• Proposals are consistently well-researched and professionally executed
• Client contracts and renewals are managed smoothly and on schedule
• Internal coordination across teams has visibly improved
• Senior leadership experiences meaningful reduction in operational burden

About News Revenue Hub

We are a 501(c)3 nonprofit organization that works with news outlets to develop stronger business models and more loyal audiences. We help our clients become sustainable, allowing them to fight misinformation, keep the public informed, and hold elected leaders accountable. We provide a robust technology infrastructure specifically designed for journalism fundraising, along with customized strategies for audience and membership and donor development.

We work with over 60 news organizations and have had the opportunity to work on projects with big impact. Our approach to sustainability is holistic and we work closely with editors and audience strategists as we do with membership officers and fundraisers.

News Revenue Hub works with news organizations to implement fundraising models, automate time consuming processes, conduct experiments, adopt best practices, and more. Our mission is to help newsrooms achieve financial sustainability and take on the heavy lifting so our members can focus on what they do best: producing high quality journalism.