layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Onboarding Manager - API Platform at nexhealth | LAYIQ

Own the location onboarding number.
Your primary metric is locations successfully live and billing. You are accountable for the schedule, not just for coordinating it.
Run enterprise migrations end to end.
For our largest customers, you build and own the migration plan: scope, sequencing, ownership on both sides, milestones, dependencies, and the weekly cadence that keeps it on track.
Establish clear ownership on every program.
Every migration has a written plan naming who is responsible for each step on the NexHealth side and the customer side. No ambiguity, no assumed handoffs.
Train the trainer.
Your customers execute the onboarding. You build the capability that lets them do it correctly the first time: the process, the materials, the certification, and the escalation path for when something goes wrong in the field.
Set and defend a joint throughput target.
Locations provisioned, installed, and live per week, agreed with the customer and grounded in what both teams can actually deliver.
Activate new developers.
Move developers from first integration to first production location quickly, ensuring they know the tools, the documentation, and the fastest path to value.
Convert pilots into production customers.
Own the operational path from pilot to live locations. A pilot that never onboards locations never converts.
Build the onboarding plan for each customer.
Who does what, in what order, by when, and how success is measured. Written, agreed by both sides, and reviewed weekly. This is the core artifact of the role.
Build the enablement layer.
Runbooks, install guides, troubleshooting trees, and training sessions for customer field teams. Anything that lets a customer onboard their next hundred locations without needing you on the call.
Manage migration schedules at volume.
Track thousands of locations across multiple programs. Know which are live, which are blocked, what is blocking them, and who owns resolution.
Run the weekly customer cadence.
Structured working sessions with the customer’s program lead and engineering team covering progress against plan, risks, and decisions needed.
Drive technical questions to resolution.
Customers raise integration questions throughout a migration. You identify which ones affect the schedule, route them to the right internal owner with a date, and close the loop.
Define phase gates, not just milestones.
Pilot cohorts, entry and exit criteria, and clear conditions for moving to the next wave.
Escalate early and specifically.
Surface schedule risk when it appears, not when it lands. Bring the issue, the impact, and the ask.
Coordinate across Engineering, Solutions Engineering, Account Management, Support, and Sales.
You are not doing the deep technical work. You make sure the right person is on it and the customer always knows where things stand.
Turn each migration into a repeatable process.
Templates, checklists, standard timelines, and playbooks, so every subsequent program runs faster than the last.
Report accurately.
Onboarding pipeline, live locations, and revenue realization are tracked and shared. The business plans against what you report.

Senior Onboarding Manager - API Platform

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