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Ocado Group
Dallas, Texas, United States
Source: Ocado Group careers · View original posting
From Ocado Group's posting. “We” and “our” refer to the employer.
We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.
The VP of Partnerships is the primary person accountable for the customer relationship(s) and the related Ocado financial outcomes.
They will own and drive the Account Plan, the Ocado P&L for that customer(s), taking the lead on all communications, including business development, implementation, roadmap discussions, partner success support and escalations. This may be delivered via Account Managers, delegated as appropriate.
Be the senior regular “face” of Ocado, responsible for communicating on all aspects of the relationship
Be a strong advocate for our customer internally (“Voice of the Customer") driving / coordinating the interactions with other parts of Ocado to ensure we’re enabling our customers to be successful.
Represent Ocado at the senior leadership team level in our customer leadership teams, helping customers form their strategy and how our services can enhance and accelerate their growth.
Own the P&L for each customer relationship, including driving profitability to agreed revenue targets and performance metrics and challenging costs from within internal matrix teams
Ensure we have the correct ways-of-working, governance, project performance monitoring and In Life SLA performance for each customer.
Facilitate roadmap conversations between customers and internal teams
Escalate if they ever feel the relationship is being compromised by how Ocado is performing
Identifying customer needs and ensuring that local and central resources are aligned to appropriately deliver - including partner success to help our customers maximise their revenue and growth through the best utilisation of our products
Excellent stakeholder, relationship building and networking skills.
Strong leadership skills, able to inspire confidence and deliver a compelling vision.
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