layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Southwest Regional Lead, Customer Delivery at Peregrine Technologies | LAYIQ

Command the delivery lifecycle
Master Peregrine's full deployment process, including data integration, workflow development, training delivery, and ongoing user adoption and engagement, so that you can credibly manage and coach your team towards delivering on their goals
Manage customer standups towards a state of consistent, rapid, and high quality experiences that directly respond to each customer agency’s success criteria and project goals
Monitor customer health across your region, proactively identifying post-implementation customers that show signs of declining adoption, stalled workflows, or emerging risk, and triage and action the appropriate intervention through your team
Prioritize and deconflict training and sustainment resources across your region to ensure the most important work gets done first
Lead your team
Directly manage a team of Deployment Strategists
Coach and lead your team, and enable individual contributors to effectively prioritize and action their customer- and region-specific through regular standups and a robust, clear operating rhythm
Cultivate talent
Own your team's development. Support your team in hitting their goals through mentorship, 1:1s, training, and feedback delivery. If you are successful, every individual contributor on your team should have a high slope at the company within months of starting
Actively identify, advocate for, and invest in standout contributors across your region
Sponsor your team through unusually challenging work. The people who thrive at Peregrine should become more capable leaders faster than they would have anywhere else because you challenged them to attain epic outcomes and supported them through achieving them
Drive adoption and in-customer growth
Rigorously monitor customer relationships, key decision maker sentiment, executive-facing communications, and user adoption post-launch to develop judgment about which customers need the most help. Proactively resource interventions with alacrity before customer problems compound
Identify in-customer growth opportunities (such as new user groups, use cases) and partner with Sales to execute on them
Surface high-leverage customer stories and wins for Sales, Marketing, and company executives
Ensure renewals
Maintain a current, honest view of customer health and renewal risk across every account in your region
Proactively work with Customer Advocates, Contracting, and Sales to de-risk renewals
Own your region
Be accountable for customer outcomes across every account in your region, from deployment speed to adoption to net dollar retention
Partner closely with regional Sales counterparts to turn strong customer delivery into a pipeline for new logos and customer expansions
Develop a precise, current picture of your region: the accounts at risk, the competitive dynamics, the TAM, and the influencers that shape how government technology gets adopted locally
Translate that picture into a vision on how Peregrine will win in the region. Communicate your vision consistently and clearly, and make sure your team executes effectively against it

Southwest Regional Lead, Customer Delivery

Employer job description

The Role

Your North Star:

What You Will Do

What Success Looks Like

About You

What We Look For

Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)

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