layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Field Solutions Architect - Pre Sales at solarwinds | LAYIQ

Technical Sales Leadership
Own the end-to-end technical sales strategy for strategic customer engagements, from discovery and solution design through demonstrations, validation, and follow-through.
Partner with Sales, channel partners, and customer stakeholders to reduce technical uncertainty, prove value quickly, and help advance high-value opportunities.
Customer Discovery, Design, and Validation
Engage directly with customers to understand business priorities, technical requirements, operational challenges, and transformation goals.
Architect practical solutions that improve visibility, resilience, automation, and operational efficiency, while defining scope, success criteria, and evaluation plans.
Design and execute complex Proof of Concept and Proof of Value engagements, validating technical fit, business value, integrations, and readiness for adoption.
AI and Automation Focus
Position SolarWinds solutions in the context of AI, automation, and modern IT operations.
Demonstrate practical use cases for AI-assisted workflows, intelligent operations, and data-driven decision support.
Use scripting and automation to create prototypes, integrations, technical validations, and lightweight production-oriented workflows that help customers understand real-world value.
Technical Execution and Customer Advocacy
Build trust through hands-on engagement, moving from whiteboarding and prototyping to troubleshooting, configuration, and solution delivery in customer environments.
Serve as a trusted technical advisor throughout the sales cycle, helping customers and internal teams navigate complexity, remove blockers, and maintain momentum.
Capture and share customer feedback, field insights, and repeatable best practices to influence product direction, enablement, and broader organizational success.
Enablement, Presence, and Continuity
Maintain deep technical expertise across the SolarWinds portfolio, especially in observability, hybrid IT operations, automation, and AI-related capabilities, while mentoring peers and enabling partners and sales teams.
Represent SolarWinds in customer meetings, partner events, trade shows, and industry conferences, with travel up to 50% across the United States.
Support smooth transition to Customer Success, Services, and Renewals teams, and stay engaged as needed to help ensure early deployment success and long-term customer outcomes.
Required Skills and Experience
4+ years of experience in technical pre-sales, solutions engineering, solutions architecture, technology consulting, software engineering, or a related role, or an equivalent combination of education and experience
3+ years in a dedicated customer-facing technical pre-sales, solutions engineering, solutions architecture, forward-deployed, or technical consulting role, ideally within a software vendor, cloud, cybersecurity, infrastructure, observability, or systems integrator environment
Proven experience owning the technical strategy for complex sales opportunities from discovery through validation and close support
Strong hands-on scripting and automation experience using one or more of Python, PowerShell, Bash, or API-based integrations
Strong understanding of observability, IT operations, infrastructure monitoring, hybrid IT, automation, incident response, or related operational technologies
Working knowledge of AI-focused technology trends and the ability to translate them into practical use cases for IT operations, observability, automation, or customer workflows
Demonstrated ability to work directly with customers in ambiguous environments, moving from problem discovery to prototype, validation, and solution refinement
Strong blend of technical depth, sales acumen, and customer engagement skills, with the ability to lead both executive-level conversations and detailed technical workshops
Strong oral and written communication and presentation skills, with the ability to explain complex technical topics in clear business and technical terms
Experience with cloud platforms such as AWS and Azure, including IaaS, PaaS, SaaS, and hybrid or distributed architectures
Strong analytical, reasoning, and troubleshooting skills, with the ability to navigate complex customer environments and technical challenges
Self-starter with a curious mindset, capable of learning complex technologies quickly and independently managing a portfolio of strategic engagements
Demonstrated ability to build credibility across customer teams, sales teams, and internal product or engineering stakeholders
Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience

Field Solutions Architect - Pre Sales

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