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SPS North America
Irvine, California, United States
Source: SPS North America careers · View original posting
From SPS North America's posting. “We” and “our” refer to the employer.
Field Support Specialist (On Call)
The Field Support Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
The Field Support Specialist (On Call) will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements.
The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.
The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements.
Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Mail Services
Provides exceptional world class service to all clients (in all forms of communication).
Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Reprographics Services
Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
Provide binding services such a GBC, Velo, Coil, and Wire Internal
Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
Performs duties of scanning and imaging documents and light copy/print reproduction services.
Office Services
Maintains the Office Services Center area in a neat and orderly fashion.
Service and replenish the pantry, conference, kitchen, or meetings areas.
Provides general and preventative office maintenance & repair duties.
Oversees office equipment maintenance and safety tests.
Breakroom organization, cleaning, and stocking.
Meeting room and conference room set ups.
Monitors level of office supplies on the floors while replenishing.
Inventories office supplies and orders accordingly.
Front of House
Provides reception or concierge (front of office) coverage as needed.
Welcome guests receive and catalog guest information, and orient new clients.
Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email)
Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service
Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients.
Answers and properly routes global calls, Logs visitors into the registration system.
Provides light administrative support to staff as directed
Strong verbal and written communication skills.
Excellent customer service skills.
MS Office Suite experience with intermediate to expert competency.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD (Multi-Functional Device) equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and capable of completing projects.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Compensation
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
This posting is for an existing vacancy.
Pay Range
$21 — $22 USD
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We offer a variety of recognition programs for all levels of employees.
Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Are available for employee and client referrals for current employees.
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
SPS is a global workplace solutions and business transformation company operating in more than 20 countries
. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.
SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.
SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below:
Data Privacy Statement
You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Applies when submitting through the employer's application site.
By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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