layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Account Specialist I at tastylive | LAYIQ

Account Opening & Application Processing
Process new account applications for individual, joint, IRA, and basic entity accounts, ensuring accuracy and completeness
Review customer-submitted documentation for identity verification, ensuring compliance with Customer Identification Program (CIP) requirements
Verify application information against submitted documents, flagging discrepancies for further review
Guide and help troubleshoot customers through the account opening process, explaining required documentation and application steps
Process straightforward account maintenance requests including address changes, phone updates, and beneficiary designations
Assist with preparing applications so they are ready for an accounts approver
Customer Due Diligence & Compliance Support
Perform ongoing customer due diligence in accordance with Anti-Money Laundering (AML) regulations
Assist with routine monitoring, documentation, and reporting requirements
Identify and escalate potentially suspicious account activity or documentation irregularities to senior team members
Maintain accurate records of customer due diligence efforts for audit and regulatory purposes
Support basic suitability reviews, verifying customer-provided financial and suitability information
Customer Service & Support
Provide friendly, accurate, and efficient support via chat, email, and phone (as needed) regarding account opening and maintenance questions
Respond to customer inquiries about application status, required documentation, and processing timelines
Guide customers through resolving application holds or documentation issues with clear, step-by-step instructions
Collaborate with teammates to address time-sensitive account issues and escalate complex matters appropriately
Document all customer interactions thoroughly and accurately in Salesforce
Process Improvement & Development
Provide input and recommendations for improvement regarding current policies, procedures, and technologies
Participate in team training sessions to build knowledge of account types, regulatory requirements, and processing procedures
Shadow Account Specialist IIs to learn approver-level judgment and complex account handling
Develop foundational knowledge of entity account structures, trust documentation, and margin agreements in preparation for advancement
Contribute to a positive and collaborative team environment
Career Development Toward Account Specialist II
Build proficiency in straightforward account processing as a foundation for approver-level responsibilities
Develop understanding of KYC
/AML requirements, suitability standards, and regulatory compliance
Demonstrate consistent accuracy and sound judgment in processing decisions as a pathway to approver authority
Pursue internal domain role qualifications (Accounts Approval) with support from Team Lead and Account Specialist IIs
Pass Series 24 and 4 exams
Who you are
Experience & Credentials
FINRA
SIE
, Series 7, and Series 63
Bachelor's degree or related work experience
Experience or avid interest in the financial industry
Prior customer service experience preferred, particularly in a financial services or brokerage environment
No prior account processing experience required—this role is designed to build foundational expertise
Knowledge & Skills
Detail-oriented mindset with a willingness to learn and uphold applicable regulatory requirements
Basic understanding of account types (individual, joint, IRA, entities) or willingness to learn quickly
Genuine interest in developing expertise in AML/
KYC compliance and brokerage account operations
Aspiration to advance to Account Specialist II and pursue approver-level responsibilities
Communication & Interpersonal Skills
Strong interpersonal skills, effective in customer interactions, and ability to identify appropriate solutions
Willingness to collaborate with teammates to address time-sensitive issues
Clear, professional written and verbal communication for customer support and internal collaboration
Patience and empathy when guiding customers through documentation requirements
Operational Skills
Extremely proficient with use of technology
Ability to multi-task in a fast-paced environment
Strong organizational skills with ability to manage multiple applications and processing tasks simultaneously
Self-motivated with ability to work independently while knowing when to escalate to senior team members
Company Perks + Benefits: Performance Bonuses
Stock Purchase Options
Medical/Vision/Dental Benefits
401k Plan
20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
10 Paid Sick Days
Gym Membership Reimbursement
Commuter Benefits
Pet Insurance
Wellness & Mental Health Programs
Charitable Donation Matching
Two Paid Volunteer Days Off
Daily catered lunch when in the office
Full kitchen with snacks and beverages
In-building gym
Shuttle to/from Metra
Discretionary Performance Bonus: 5-10% of base salary based on individual and company performance.

About IGNA + tasty

IG North America is home to tastytrade, tasty live

, and tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty live providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US.

We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here.

Location:

Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.

tastytrade

| tasty live

| tastyfx

1330 W Fulton Market, Chicago, IL 60607

*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

Account Specialist I

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