layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Operations Lead (Member Support)
Thatch
Austin, Texas, United States
Source: Thatch careers · View original posting
- Pay
- $115,000 — $130,000 USD per year
Employer job description
From Thatch's posting. “We” and “our” refer to the employer.
About the role
The Support team is the heart of Thatch – the people who help members navigate their benefits when it matters, assist employers in administering benefits, and partner with brokers to serve their books of business. Support is where our mission to build a healthcare system people love is delivered, one interaction at a time.
As Support Lead, you'll own daily execution of our support function across members, employers, and brokers, and the long game of scaling it. You'll coach and develop a team of specialists, stand up new support channels, and prepare the team for Open Enrollment, our highest-stakes period of the year.
You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support volume, and building an uplifting team culture.
This is a role for leaders who find genuine satisfaction in frontline support, coaching people into their next chapter, and the gritty, behind-the-scenes work required to deliver a best-in-class support experience at scale.