layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Regional Learning & Quality Manager at Thrive Market | LAYIQ

Learning & Development
Develop and execute a comprehensive learning strategy across assigned fulfillment centers.
Design and standardize onboarding, certification, cross-training, and leadership development programs.
Partner with site-based trainers and Operations leaders to drive consistent program execution without direct authority over training staff.
Identify skill gaps in partnership with Operations leadership and develop targeted training solutions.
Ensure all training materials, SOPs, and work instructions remain current and aligned with operational requirements.
Maintain training compliance records and certification matrices.
Measure and report training effectiveness through operational and employee performance metrics.
Support leadership development programs for Supervisors, Managers, and emerging leaders.
Quality Management
Directly lead and develop a distributed Quality organization across up to four sites, including site Quality Managers, team leads, and associates.
Own hiring, performance management, and career development for all direct reports within the Quality function.
Own and maintain quality standards across all assigned facilities.
Develop, implement, and continuously improve Quality Management System (QMS) processes.
Conduct regular quality audits and ensure readiness for customer and regulatory audits.
Analyze quality performance metrics to identify trends, root causes, and corrective actions.
Lead continuous improvement initiatives focused on accuracy, productivity, inventory integrity, and customer satisfaction.
Partner with site leadership teams to reduce defects and improve operational performance.
Establish standardized quality reporting and KPI tracking across the network.
Leadership & Program Management
Lead and develop a geographically distributed team, setting clear expectations and building Quality Manager capability across all sites.
Partner with Operations, Human Resources, Facilities, and Leadership teams to drive operational excellence.
Lead network-wide standardization initiatives and best practice implementation.
Conduct regular site visits to evaluate performance and provide coaching and support.
Develop annual strategic plans and departmental goals aligned with company objectives.
Prepare and present performance updates, recommendations, and improvement plans to senior leadership.
Manage multiple priorities and projects across geographically dispersed facilities.
REQUIRED QUALIFICATIONS
Bachelor's degree in Business, Operations Management, Education, Engineering, or a related field, or equivalent professional experience.
5+ years of leadership experience within e-commerce fulfillment, high-volume distribution, manufacturing, or logistics environments.
3+ years managing Learning, Quality, Operational Excellence, or Continuous Improvement programs.
2+ years of direct people management experience, including leading managers or multi-site teams.
Experience supporting multiple sites or large-scale operations.
Experience with Quality Management Systems (QMS), audits, process improvement, and corrective action planning.
Strong analytical skills with the ability to interpret data and drive operational improvements.
Demonstrated ability to influence and drive outcomes without direct authority over all contributing resources.
Excellent communication, presentation, and leadership skills.
Proficiency with Microsoft Office Suite and reporting tools.
Ability to travel up to 50%.

Six Sigma Green Belt or Black Belt
Lean Certification
Certified Professional in Talent Development (CPTD)
Experience supporting startup operations or rapid-growth organizations.
SUCCESS METRICS
Training Compliance & Certification Completion
New Hire and New Leader Ramp-Up Effectiveness
Leadership Development Participation & Readiness
Quality Defect Reduction
Inventory Accuracy
Customer Quality Performance Metrics
Audit Compliance Scores
Continuous Improvement Project Completion
Standardization Across Sites
Quality Manager Performance & Readiness
Quality Team Retention & Development
PHYSICAL REQUIREMENTS
Ability to travel regularly between fulfillment centers.
Ability to walk warehouse floors and participate in operational audits and inspections.
Ability to occasionally lift up to 25 pounds.
Ability to work flexible schedules as business needs require.
BELONG TO A BETTER COMPANY
Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
401k match
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private-label products
Casual atmosphere and great people to work with We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.
If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.
Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.
JOB INFORMATION

Regional Learning & Quality Manager

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