Billing and Collections Specialist

Billing and Collections Specialist (located in Southern CA)

Employment Type:

Full-time, On-site (Irvine, CA)

About Understood Care

Understood Care was founded by clinicians, patient advocates, and healthcare leaders to make healthcare simpler, safer, and more supportive for older adults. We provide Medicare-covered patient advocacy services and work only for our clients, not hospitals or insurance companies. Each client is paired with a dedicated advocate who helps them navigate care, reduce costs when possible, and make confident healthcare decisions because healthcare should feel human.

Position Overview

Understood Care is seeking a detail-oriented and results-driven Billing and Collections Specialist. This role will focus primarily on billing operations, claims follow-up, and collections to ensure accurate and timely reimbursement. The ideal candidate is organized, proactive, and experienced in managing billing workflows and resolving outstanding balances efficiently.

Key Responsibilities

• Billing & Claims Management
• Focus primarily on payment posting, paper denials and A/R
• Submit and track claims accurately and in a timely manner
• Monitor claim status and proactively follow up on unpaid or denied claims
• Identify billing discrepancies and support resolution efforts
• Ensure accurate documentation and compliance with payer requirements
• Collections & Reimbursement
• Manage accounts receivable and follow up on outstanding balances
• Communicate with payers regarding claim status and payment issues
• Support reconciliation of payments and remittance posting