layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Coordinator, Invoicing & Incentives
Compass
Dallas, Texas, United States
Source: Compass careers · View original posting
Employer job description
From Compass's posting. “We” and “our” refer to the employer.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
We are looking for a Coordinator to join our Agent Invoicing & Incentives team. In this position, you will field all incoming phone call inquiries and support the larger team with Tier 1 and 2 email inquiries and tasks. You will also use these inquiries to identify trends and further develop analysis related to our agent-facing processes. You will play a critical role in the company's day-to-day operations, interacting daily with agents, internal teams, and external parties.
At Compass, You Will:
- Answer incoming calls and return missed calls within appropriate SLAs
- Provide verbal wire verifications to third parties
- Assist customers with Tier 1 and 2 agent invoicing and incentives inquiries
- Triage and escalate calls outside of the scope of this line
- Provide accurate, satisfactory answers to their queries and concerns, or escalate to the appropriate team