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WhiteWater Midstream
Austin, TX
Source: WhiteWater Midstream careers · View original posting
From WhiteWater Midstream's posting. “We” and “our” refer to the employer.
The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.
Application Support & Administration
Serve as primary support for assigned enterprise applications.
Perform daily administration including user provisioning, security roles, workflows, and system configuration.
Monitor application performance, integrations, and system alerts to proactively resolve issues.
Coordinate with vendors and internal teams to resolve incidents and service requests.
Support application upgrades, releases, testing, and production deployments.
Access Management & Security
Manage user lifecycle activities including account creation, modification, and deactivation.
Administer role-based access controls in accordance with security policies.
Support authentication issues such as password resets and account lockouts.
Conduct user access reviews and support audit and compliance requirements.
Configuration & Process Improvement
Configure workflows, forms, approvals, notifications, and business rules.
Translate business requirements into system configurations and enhancements.
Identify and implement opportunities for automation and process improvement.
Support deployment of new modules, features, and system enhancements.
Testing, Documentation & User Support
Develop and execute test plans for system updates, enhancements, and integrations.
Coordinate and support User Acceptance Testing (UAT).
Document processes, SOPs, and system configurations.
Develop training materials and support end-user training.
Support change management and promote system adoption.
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