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AEG
El Segundo, CA
Source: AEG careers · View original posting
From AEG's posting. “We” and “our” refer to the employer.
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to
cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
The Membership Service Executive, Ticket Sales & Service is extremely proficient in customer service, retention and cross selling to current LA Kings Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to maximize revenue by renewing season tickets, selling new season tickets, cross selling groups, partial plans, and single seats. New revenue and renewal goals will be set for Executive and tracked regularly.
Manage the day-to-day tasks of season ticket accounts by renewing and increasing account revenue; Provide highest level of service excellence; Proactively work to increase customer loyalty, renewal percentages and generate additional revenue for the Club
Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.; Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits; Generate new revenue through referrals, up-selling, and cross-selling; aggressive prospecting in order to generate new business relationships
The Membership Service Executive must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
High School Diploma or its equivalency (BA/BS Degree Preferred)
A minimum of 0-2 years entry level related work experience
Prior experience working for a professional sport organization in a customer-facing capacity is preferred
$23.53 +commission
This position is not eligible for a bonus under the current bonus plan requirements.
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