layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Employer job description
From Ardent's posting. “We” and “our” refer to the employer.
Ardent is seeking a Service Desk Lead to join our team.
This is an on-site position located in New York.
Position Description:
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and user satisfaction. This role will provide leadership to service desk personnel, manage incident and request workflows, and ensure secure handling of enterprise systems and user access.
Responsibilities and Duties:
- Lead daily service desk operations, ensuring timely resolution of incidents and service requests.
- Supervise and support Service Desk Technicians, including task assignment, performance oversight, and escalation management.
- Manage user account provisioning, identity and access management, and privileged access controls.
- Oversee ticket management processes, ensuring accuracy, prioritization, and adherence to SLAs.
- Maintain and update system configurations, CMDB records, and asset tracking systems.