layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
User Support Lead
Figure AI
San Jose, CA
Source: Figure AI careers · View original posting
- Pay
- The US base salary range for this full-time position is between $120,000 - $175,000 annually.
Employer job description
From Figure AI's posting. “We” and “our” refer to the employer.
We are looking for a User Support Lead to build, run, and scale our user support team. Your team will be the first line of response for our users. Its core mission is to surface, reproduce, and route bugs in our internal application quickly and accurately so that engineering can fix what matters most. You will own the support operation end to end: the people, the processes, and the tooling. This is a high-ownership role where great support work directly improves the quality of the product.
Responsibilities
- Own the full user support function: strategy, day-to-day operations, tooling, and quality
- Build and operate the support queue, ensuring inbound issues are answered, investigated, and resolved within response-time and satisfaction targets
- Build the team: hire, onboard, coach, and manage support specialists as volume and scope grow