layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Director, TPA Claims at Hippo | LAYIQ

Own claims performance reporting (loss ratios, cycle time, litigation rate, customer satisfaction) and lead the annual operating plan and forecast for the Claims TPA business line from a claims cost and staffing perspective, reporting results directly to the Chief Claims Officer
Direct the claims technology requirements roadmap for the TPA offering—serving as the accountable claims voice in platform product decisions and prioritization with the product management function
Own the claims service-level framework that underpins customer retention and satisfaction, and leads claims capacity and service-level scoping with the client success function for new business customer onboarding
Represent Claims TPA in enterprise claims governance, standard-setting, and escalation with Hippo's core claims organization
Build and lead the Claims TPA organization: hire, train, and develop adjusters, and establish supervisory layers as the team and book of business scale alongside new external TPA customers
Set caseload standards, workflows, and quality benchmarks for an in-house claims handling model, distinct from traditional TPA models.
Own adjuster licensing compliance and claims handling practices consistent with state regulatory requirements across all jurisdictions and product lines in which B2B customers operate, in partnership with enterprise Operations
Own quality assurance, file audits, and reserving accuracy for the TPA claims book, including full accountability for litigation strategy, defense counsel management, and litigation budget
Must Haves: Bachelor's degree or equivalent experience
5+ years of general liability (GL) claims experience, with deep knowledge of GL coverage, liability and claims handling across premises, products, and other GL exposures
10+ years of claims handling experience with five or more years leading a team of adjusters and supervisors
Demonstrated experience managing litigated claims, including working directly with defense counsel and overseeing litigation strategy and budgets
Active adjuster license(s), or demonstrated ability to obtain multi-state licensing
Experience in an MGA, program business, or Insurtech environment strongly preferred
Experience building and scaling a high-performance team
Strong cross-functional collaboration skills and clear written and verbal communication
Nice to Haves: Experience with sports and fitness claims handling is a plus
Experience in Snapsheet claims system a plus

Director, TPA Claims

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