From Jack Morton's posting. “We” and “our” refer to the employer.
Experience Without Limits
Come shape the future of brand experience.
At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.
That takes a team that's bold, curious, and acts as one.
We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.
This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.
Experience without limits—in your work, your growth, and your impact.
SUMMARY
The Delegate Manager takes the lead on attendee management for meetings and special events associated with congresses and conventions for Jack Morton clients in the Healthcare and Pharmaceutical industries. The following duties will be performed.
Essential Duties and Responsibilities
To lead the delegate team on each assigned project in the creation, management and successful delivery of event registration, attendee management and technology projects. Taking the lead on programs, the Delegate Manager will be an expert in the field of attendee management, using innovative and creative suggestions to evolve the Jack Morton service offering.
This role plays a pivotal role in orchestrating and executing pharmaceutical events, including congresses, investigator meetings, and advisory boards. This position demands a strategic thinker, effective communicator, and meticulous organizer with a proven track record in LifeSciences and pharmaceutical events industry.
Client Management
Manage client update calls for assigned projects, confidently delivering the status of event registration & supporting delegate managers and coordinators in the preparation and delivery of update calls for their projects.
Understand client business objectives & project specific purposes delivering against these throughout
Pro-actively communicate with clients to resolve queries/challenges on allocated projects and act as an escalation point for your team
Delegate Management
Attend the ‘kick-off’ meetings internally and externally to understand all requirements for assigned projects, support Delegate Managers and Coordinators during kick off meetings as required
Take ownership for requirement gathering templates and documentation utilized in the briefing process for project based on detailed knowledge of processes and experience in delegate management programs
Track all major milestones for delegate management across projects
Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLA’s
Possesses excellent time management and the ability to support others to effectively manage their time when working on multiple projects
Creation of effective delegate communications throughout the lifecycle of projects, pro-actively suggesting improvements and changes to suit client requirements and objectives
Take responsibility for prompt and accurate client updates of registration data and summaries, interrogating data as necessary to provide meaningful advice and actions for the project (e.g. attrition management, communication timelines)
Ensure that the project is delivered within time frames specified
Excellent data analysis skills – filtering and summarizing data
Advanced user of Cvent and Microsoft Excel
Excellent understanding of delegate flight and travel management, including working closely with flight partners to produce a flight analysis per project to ensure we are leveraging cost effective travel options i.e. group travel.
Excellent understanding of room block management, hotel contracts, and attrition management.
Lead reasonably complex projects ensuring the highest quality standards are upheld throughout the project’s life cycle, taking guidance from line manager.
Attend regular project status meetings throughout project life cycle.
Flexibility to work across multiple accounts.
Create & maintain effective delegate communications throughout the lifecycle of the project
Take responsibility for prompt and accurate client updates of registration data and summaries
Creating reports (standard- and client-specific)
Creation, maintenance and use of invitation lists
Understanding of multi-path registration flows incl. travel & hotel modules
Creating & managing event emails
Ensure all websites are effectively tested and documented, including client feedback
Manage, check and cleanse all external data received from clients and/or suppliers
Manage the delivery of status reports, progress reports, post-event reports & supplier reports as standard, ensuring all deadlines are met
Ensure post-event reconciliations are provided accurately and within client SLAs, clearly showing negotiated cost savings and value adds as required
Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis
Pharma Know-How:
Experienced in delivering Congresses, Investigator Meetings & Advisory Boards.
Good knowledge of industry codes of conduct, such as the PhRMA Code in the United States or EFPIA Code in Europe
Full understanding of industry- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting
Understand the implications of anti-bribery laws when interacting with healthcare professionals, vendors, and third-party intermediaries.
Good knowledge of internal healthcare compliance programs and policies.
A commitment to staying informed about changes and updates in pharmaceutical regulations, codes of conduct, and industry best practices.
Good knowledge of the meal and hospitality limits set by local regulatory bodies in different countries.
Good knowledge of regulations and guidelines outlining acceptable hotel accommodation expenses for healthcare professionals in different countries.
Website Management
Proficient in the use of Cvent Event Management Tools
Creating reports (standard and client specific)
Creation, maintenance and use of invitation lists
Intermediate capabilities with content update
Creating & managing event emails
Understanding of multi-path registration flows incl. travel & hotel modules
Ensure all websites are effectively tested and documented, including client feedback on all assigned and team projects
Work closely with the Technology manager assigned to meet client expectations
Reporting
Ensure all client & supplier deadlines for reporting are met
Create meaningful event reports for client/internal/supplier use
Possess an excellent understanding of industry specific reporting requirements (ToV, compliance) and ensure these standards are met for all assigned projects
Lead the delivery of post event reporting, accurate reconciliation of client budgets in a timely manner and in line with client SLA’s
Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis
Proficient in delegate management data and reporting – including the ability to interrogate system based data, and manually manipulate to a high level in Excel or similar
Budget Reconciliation & Finance Management
Ensure post event reconciliations are provided accurately and within client SLA’s clearly showing negotiated cost savings and value adds as required
Take responsibility for the accurate pass through of all supplier and internal costs to minimize risk to JM forecasting
Supporting in negotiations and cost saving methods
Suggest cost saving methods to client & account leads pro-actively
Ensure all team members are aware of hours allocated in budget and are tracking against their project hours. Analyze project team time recorded to the job to ensure detail and accuracy. Suggest effective solutions to improve resource utilization across the lifecycle of the project.
Manage and submit personal expenses and credit card reconciliations within specified timeframes.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com.
This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
***JOB SCAM ALERT***
We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers.
Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address
“@jackmorton.com
” or “@jackmorton.co.uk” or "@impact-xm".
We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.
If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.
Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.
We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
