layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Community Services Concierge Supervisor at National Lutheran Communities & Services | LAYIQ

High School Diploma required; college degree preferred.
Minimum 2 years of experience in a concierge or guest services role, with at least 1 year in a supervisory capacity.
Previous leadership or management experience required.
Strong leadership, communication, and customer service skills.
Proficient in Microsoft Office and able to learn new software quickly.
Flexible to work evenings, weekends, and holidays as needed.
Experience in event coordination is a plus.
Ability to handle multiple tasks in a fast-paced environment.
Must maintain confidentiality and demonstrate integrity.

Supervise and lead the community receptionists’ team, providing guidance, support and regular feedback.
Ensure resident and community satisfaction by delivering high-quality, customer-oriented service.
Coordinate room scheduling, vendor relationships, contracts, and myPotential Care Center appointments.
Maintain communication systems, including the Resident Information Center, mail/package delivery, directories, and check-in systems.
Act as the main point of contact for Independent Living residents and collaborate with interdisciplinary teams.
Assist with new resident move-ins and ensure a smooth transition into community life.
Plan and implement community and private events.
Oversee team member schedules, conduct performance evaluations, and resolve conflicts.
Provide administrative support to the Resident Experience Director.
Other duties as assigned
Enjoy outstanding benefits and perks as part of National Lutheran Communities & Services to support your well-being and growth:
Up to 5 weeks PTO in your first year
403(b) retirement plan with employer matching
Medical, dental, and vision insurance options
Employer-paid life and disability insurance
Pet insurance
Team recognition programs and discounted meals
Up to $4,000 per year in tuition reimbursement
When you join The Village at Rockville, you become part of a community that puts people first—residents and team members alike. Step into a leadership role where service meets purpose and every interaction makes a difference.

Community Services Concierge Supervisor

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