layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Escalation Engineer (Ref#IM0426)
Albi
Chicago, IL, US
Source: Albi careers · View original posting
- Employment
- full time
Employer job description
From Albi's posting. “We” and “our” refer to the employer.
You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and
updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.
Telecommuting within the area of intended employment 1 day/week.
Requirements
- Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#,.NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.
Benefits
- We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Chicago office 4 days a week.
- We offer a generous compensation package which includes; Good balance of personal autonomy and team collaboration on projects
- Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
- Be in an environment where your input is highly valued and personal growth is prioritized.
- Interesting and challenging work.