layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Experience and Service Ops Manager/Sr. Customer Service
AMAX
Fremont, CA, US
Source: AMAX careers · View original posting
- Employment
- full time
Employer job description
From AMAX's posting. “We” and “our” refer to the employer.
The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams, optimizes processes, and implements strategies that enhance the overall customer experience while aligning with organizational goals.
Responsibilities:
- Foster and maintain strong customer relationships to drive long-term satisfaction, retention, and success
- Serve as the primary point of contact for customers, ensuring alignment on goals, expectations, and service delivery
- Oversee outsourced on-site service delivery, including quotation development, Statement of Work (SOW) definition, and scheduling coordination; ensure seamless communication between customers and service providers
- Partner with Sales to support the development and positioning of service offerings that align with customer needs and business objectives
- Review and analyze bidding documents and customer agreements to ensure scope clarity and successful execution