Wellness Lead

Position Summary

The Wellness Lead oversees the store's natural supplements and health and beauty operations, ensuring smooth execution, with a particular focus on meeting each customer’s health-related needs. This role focuses on delivering an exceptional customer experience while driving sales, maintaining accurate inventory levels, and ensuring the department is well-stocked, organized and visually appealing. The Wellness Lead serves as a trusted resource for customers seeking natural health products, vitamins, supplements, and wellness solutions.

Key Responsibilities

• Work closely with vendor partners to maintain optimal stock levels and minimize inventory shrink
• Keep up to date with wellness trends and ensure that Totum Market has a timely and relevant product set.
• Maintain department conditions, including cleanliness, organization, signage, and product presentation.
• Support labor planning, scheduling, and real‑time labor adjustments
• Ensure compliance with OSHA policies, DSHEA regulations, and company policies.
• Resolve operational issues quickly to maintain service levels.
• Assist with training, onboarding, and ongoing development of department team members.
• Analyze daily and weekly reports to identify opportunities and implement corrective actions.
• Serve as Manager‑on‑Duty (MOD) as needed

Requirements

Qualifications

• 5+ years of relevant industry experience
• Strong understanding of store operations, merchandising, inventory management, and labor planning
• Proven ability to lead teams, coach performance, and build a positive culture
• Strong problem‑solving skills with the ability to make quick, effective decisions
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays