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City Wide Facility Solutions
Bristol, TN, US; Johnson City, TN, US; Kingsport, TN, US; Knoxville, TN, US; Morristown, TN, US
Source: City Wide Facility Solutions careers · View original posting
From City Wide Facility Solutions's posting. “We” and “our” refer to the employer.
This is not a typical account-manager job.
We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients.
As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account.
Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role.
This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results.
If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you.
You will be the primary business leader for an assigned portfolio of commercial accounts. Your results will directly influence client retention, revenue growth, service quality, and your earning potential.
This is a performance-oriented role. We will measure success by the business outcomes you create, including:
The right person will not wait to be told what needs attention. They will see the issue, take ownership, mobilize the right people, communicate clearly, and make sure the client sees the result.
Field expectations
This is a field-based leadership role. You will regularly visit commercial client facilities throughout East Knoxville and the Tri-Cities.
Most work occurs during normal business hours. However, exceptional client service sometimes requires flexibility for early mornings, evenings, weekends, new-account launches, urgent service needs, and special projects.
Our values
Genuine. Customer Driven. Responsive. Adaptable. Tenacious.
Our mission is to glorify God by creating a Ripple Effect that positively impacts the people and communities we serve.
Apply if this sounds like you
You take pride in being the person clients trust when things matter. You can balance relationships, operations, revenue, and accountability. You want to be paid for results.
You want to develop into a senior operational leader—not stay in the same account-management role indefinitely.
If that describes you, apply today.
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