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City Wide Facility Solutions
White Plains, NY, US
Source: City Wide Facility Solutions careers · View original posting
From City Wide Facility Solutions's posting. “We” and “our” refer to the employer.
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide Westchester!
City Wide Facility Solutions is actively seeking an Account Manager for our White Plains, NY location.
The Account Manager is an outside, B2B account management and sales position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors.
Additional responsibilities include managing independent contractors, selling other maintenance services to current clients, negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. The position is in our White Plains, NY, office as well as in the surrounding counties within the territory for our clients. The Account Manager is responsible for the business operations of an assigned client contracted service area.
What you will do...
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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