Automotive Service Advisor

Conklin Automotive Group is seeking an enthusiastic and customer-oriented Automotive Service Advisor to join our dedicated service team. As a Service Advisor, you will be the primary point of contact for customers when they bring their vehicles in for maintenance and repair. Your role is vital in ensuring a seamless and positive experience for our customers, as you will assess their needs, recommend services, and communicate with our technicians to ensure efficient service delivery.

We pride ourselves on fostering a supportive work culture and providing opportunities for professional development. If you have a passion for the automotive industry and a knack for exceptional customer service, we invite you to apply and be a part of our Conklin Automotive family!

Responsibilities

• Greet customers and assess their automotive service needs
• Provide detailed explanations of recommended repairs and maintenance services
• Establish and maintain positive relationships with customers
• Coordinate with service technicians to ensure timely and accurate completion of services
• Prepare estimates, invoices, and necessary paperwork for services rendered
• Follow up with customers after service to ensure satisfaction and address any concerns
• Stay informed on promotional offerings and product knowledge to enhance customer experience

Requirements

• High school diploma or equivalent; automotive knowledge is preferred
• Previous experience as a Service Advisor or in a customer service role is a plus
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to manage multiple tasks
• Proficiency in computer systems and software, including service management tools
• Ability to work well in a fast-paced environment
• Valid driver's license and a clean driving record