From D2B Groups's posting. “We” and “our” refer to the employer.
We are actively seeking an experienced Senior/Master Generator Technician. Reporting to the Service Manager, you will play a pivotal role in performing and supervising service operations for our customers and service teams. In this position, you will train, develop, and direct an assigned group of service technicians who startup, service, and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery.
This role requires both hands-on technical expertise and strong leadership capabilities.
Responsibilities:
Supervise and direct the work of assigned service technicians within geographic territory
Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians
Identify and assign team members to provide field support and mentorship to other service technicians
Partner with the Service Director to resolve employee performance or behavioral issues and determine staffing needs
Participate in recruiting and hiring of field service technicians
Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to the Service Director as needed
Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
Make pre-startup site visits to advise and assist installing contractors
Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
Execute Quality Control programs within assigned geographic territory, working with the Technical Service Manager to implement QC procedures and ensure proper documentation
Support the Service Manager in reviewing work orders at all stages of project execution
Drive and promote continuous improvement of field operations
Provide customer-focused support to enhance customer relationships and resolve concerns
Support planning and quoting of complex service projects
Assist the Service Director with the OEM warranty process administration
Advise the service operations team on time and materials needed for various service levels
Provide after-hours emergency response support as needed
Occasional overnight travel required
Requirements
Education / Experience / Skills
High school diploma or GED preferred
Master Technician or equivalent OEM certification and training is required
High level of expertise with switchgear
Positive attitude and strong customer service skills required
Ability to manage a team of technicians
Fluency in written and spoken English
Ability to read and interpret documents such as safety rules and procedure manuals
Ability to write routine reports and correspondence
Intermediate knowledge of Microsoft Office applications
Strong organizational, computer, and communication skills
Overnight travel may be required
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
