layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Service and Research Specialist
Diversified Services Network, Inc.
Phoenix, AZ, US
Source: Diversified Services Network, Inc. careers · View original posting
- Employment
- full time
Employer job description
From Diversified Services Network, Inc.'s posting. “We” and “our” refer to the employer.
- Customer Service and Research Specialist
- Position Title: Customer Service/Research Specialist
- Job Location: Phoenix – 85021 Area
- Employment Type: Full-Time, Onsite
- Position Overview
Customer Service/Research Specialist serve as a consultant supporting the state of Arizona. This position provides customer service and administrative support to individuals applying for or receiving state benefits and services.
Working under general supervision, the specialist research and reviews applicant information, updates electronic case records, and verifies documentation using multiple state databases and computer systems. The position serves as a primary point of contact for applicants by answering inbound calls, making outbound calls, returning voicemails, and providing accurate information regarding the application and case process.
Successful candidates demonstrate professionalism, empathy, strong communication skills, and attention to detail while managing multiple systems and maintaining compliance with DES policies and procedures.