layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Helpdesk Technician Tier II - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC, US
Source: ENS Solutions, LLC careers · View original posting
- Employment
- full time
Employer job description
From ENS Solutions, LLC's posting. “We” and “our” refer to the employer.
Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Performs hardware and software installations and upgrades to operating systems and layered software packages.
Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.
Walk customers through problem-solving and follow up with customers to ensure issues are resolved.
Assists with the collection and evaluation of incident reporting practices and operations.
Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
Knowledge of network connectivity troubleshooting, cable management, and fiber termination technologies.