layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Federal Support Engineer 3 at Datadog | LAYIQ

Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
Become a subject matter expert in many Datadog product areas
Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
Provide mentorship to junior members of the team and serve as their escalation partner
Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption
Work from a Datadog office 3 - 5 days per week
Who You Are: A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
A strong mentor to your technical peers
A critical thinker with the capacity to understand a complex technical problem
Self-motivated, detail-attentive, and able to continuously learn
Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
Able to work an on-call rotating schedule that requires weekend availability
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.

Federal Support Engineer 3

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