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Exoticca
Houston, TX, US
Source: Exoticca careers · View original posting
From Exoticca's posting. “We” and “our” refer to the employer.
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.
Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
Manage, escalate and follow-up of GDS issues and cases.
Dealing with negotiated rates and advanced refunds in GDS.
Working directly with our land suppliers for a pre & post-bookings requested.
Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
Support customers in destination with emergency issues using different contact channels
Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.
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