About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem but don't proactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgrade initiatives, and acting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix.
Mandate:
- Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner
- Translate client requirements (new interfaces, EDI, Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix
- Present pros/cons and demos/POCs for each option so the client can make an informed decision
Must Have:
- Techno-functional background in WMS (Manhattan Scale) with solution design experience
- Experience across multiple 3PL sites/facilities — not just a single-site background
- Demonstrated ability to build and present POCs/demos comparing multiple solution paths
- Strong client-facing communication and presentation skills
- Experience leading WMS implementations, upgrades, or large enhancement programs
- Ability to conduct business process workshops and requirement-gathering sessions
- Ability to create functional specifications and design documentation
- Ability to provide effort estimations and implementation recommendations
- Ability to partner with technical teams to ensure successful solution delivery
- Ability to present proposed solutions to operational and executive stakeholders
- Nice to Have: Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure
Key Responsibilities:
- Lead new customer onboarding and scale upgrade projects for the account
- Translate client requirements into multiple solution options with pros/cons
- Build and present POCs/demos to support client decision-making
- Act as the primary techno-functional point of contact for new initiatives on the account
- Conduct business process workshops and requirement gathering sessions
- Support scale upgrade and modernization projects
- Create functional specifications and design documentation
- Provide effort estimations and implementation recommendations
- Partner with technical teams to ensure successful solution delivery
- Present proposed solutions to operational and executive stakeholders
What Success Looks Like in the First 90 Days:
30 Days In:
Ramp up on the account, current systems, and key stakeholder relationships
60 Days:
Lead the first new customer onboarding or scale upgrade workstream
Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client
90 Days:
Fully own solution design and SCALE WMS implementation for new initiatives on the account
Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client
Key Performance Indicators (KPIs):
- Number of options-based solution proposals delivered (vs. single-fix recommendations)
- Client satisfaction/feedback on solution presentations and demos
- Time from requirement gathering to solution proposal delivery
- Onboarding/scale upgrade milestone adherence
- Quality and completeness of functional specifications and design documentation
- Why You’ll Love Working Here
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Here’s what makes Fulfillment IQ a rewarding place to work:
Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
