layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Front Office Manager--Physical Therapy at Genesis Orthopedics & Sports Medicine | LAYIQ

Operations & Oversight
Daily Oversight of administrative operations of 6 outpatient physical therapy clinics
Review and validate all contractual adjustments and ensure accuracy in claim posting and payer compliance.
Download and allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority.
Audit processed claims for accuracy, completeness, and timeliness before submission or follow-up.
Perform quality checks and ensure analysts follow correct claim handling procedures.
Conduct daily and weekly performance reviews, tracking productivity and accuracy metrics.
Team Management
Lead and support a team of support staff, providing guidance, performance feedback, and escalation support.
Review and summarize EOD (End of Day) and EOW (End of Week) reports to evaluate team output and resolve discrepancies.
Manage task assignments, track turnaround times, and balance workloads across analysts.
Provide training and corrective coaching when errors or trends are identified.
Claims & Denial Management
Oversee denial trending and root cause analysis for all orthopedic-related claims.
Identify and escalate systemic issues such as incorrect coding, missing documentation, or payer configuration errors.
Work closely with billing, coding, and authorization teams to resolve high-value or high-impact claims.
Ensure claims are submitted, followed up, and appealed in accordance with payer guidelines and timely filing limits.
Analytics & Reporting
Prepare and distribute daily, weekly, and monthly reports on claim status, denial trends, and AR performance.
Monitor KPIs such as denial rate, claim turnaround time, and first-pass resolution rate.
Track performance metrics for the entire team and provide data-driven recommendations for improvement.
Compliance & Continuous Improvement
Ensure all claim activities comply with HIPAA, payer rules, and internal SOPs.
Stay current with orthopedic coding changes, payer updates, and EPIC workflows.
Recommend and implement process improvements to enhance claim accuracy and reduce rework.
Participate in audits and provide supporting claim documentation when required.

Front Office Manager--Physical Therapy

Employer job description

Key Responsibilities

Requirements

Qualifications

Benefits

About this listing