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Grapevine MSP Technology Services
Bakersfield, CA, US
Source: Grapevine MSP Technology Services careers · View original posting
From Grapevine MSP Technology Services's posting. “We” and “our” refer to the employer.
Overnight Helpdesk Technician (On-Site Role) 4:00 PM - 1:00 AM & 12:00 AM – 9:00 AM
Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we've grown into a team of 60+ professionals recognized as an industry leader. We go beyond fixing computers by partnering with our clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services.
As Microsoft Tier 1 Partners and community supporters, we're known for our "let's figure it out" culture, commitment to customer success, and passion for solving real-world technology challenges.
We are looking for an experienced Overnight Helpdesk Technician to serve as the primary technical point of contact during our midnight shift. This is not just a ticket-taking role — you will be responsible for protecting system stability, responding to critical alerts, and ensuring our clients wake up to fully operational environments.
If you are confident working independently, enjoy solving complex problems, and take pride in keeping everything running behind the scenes, this opportunity is for you.
During overnight hours, you are the front line of defense. You'll monitor systems, resolve support requests, perform scheduled maintenance, and escalate issues as needed. Your work directly impacts uptime, security, and client satisfaction. This position requires technical competence, sound judgment, and the ability to stay focused in a quiet but high-responsibility environment.
Core Responsibilities
System Monitoring & Oversight
Monitor servers, workstations, backups, and network infrastructure to ensure availability and performance.
Log and track all incidents accurately, perform root cause analysis, and document resolutions and recurring patterns.
Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution.
Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.
Shift Transition
Provide detailed handoff notes to the day team
Communicate ongoing concerns or unresolved items clearly to ensure seamless transitions.
This is a high-trust, high-responsibility overnight position. If you're dependable, technically sharp, and ready to take ownership of the midnight shift, we'd like to speak with you.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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