layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Deskside Specialist
Ignite IT
Washington, DC, US
Source: Ignite IT careers · View original posting
- Employment
- full time
Employer job description
From Ignite IT's posting. “We” and “our” refer to the employer.
As a Deskside Specialist you will provide excellent customer service, clear and concise communication, maintain a positive demeanor, and provide technical proficiency across Microsoft Windows and Apple macOS environments. You will resolve incidents in a timely manner for government staff to include but not limited to PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.
Responsibilities:
- Respond to and resolve Tier II IT support requests at the client’s workstation/desk.
- Troubleshoot hardware, software, and network connectivity issues for end-users. Provide guidance on the use of IT systems, applications, and tools.
- Setup, configure, and maintain end-user devices such as desktops, laptops, and peripherals.
- Perform routine system checks and updates to ensure functionality and security.
- Support onboarding processes by configuring accounts and devices for new users.
- Document and track service requests, resolutions, and user interactions in a ticketing system.