layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Tier 2 Desk Side Support Specialist
Ignite IT
Washington, DC, US
Source: Ignite IT careers · View original posting
Employer job description
From Ignite IT's posting. “We” and “our” refer to the employer.
Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This position combines hands-on desktop support with administrative coordination to ensure efficient day-to-day IT operations and successful project execution.
The ideal candidate has experience supporting government, business, technical, and IT personnel while providing Tier 2 desk side and remote support in a fast-paced environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues.
Responsibilities
- Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
- Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
- Diagnose and resolve complex issues involving: Windows Operating System
- Active Directory
- Azure Virtual Desktop (AVD) performance
- SCCM client health