layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
4665-Head of Product- Contact Center
Innovaccer Analytics
San Francisco, CA, US
Source: Innovaccer Analytics careers · View original posting
- Employment
- full time
Employer job description
From Innovaccer Analytics's posting. “We” and “our” refer to the employer.
About the Role
We are looking for an exceptional product leader to build and scale our next-generation AI-powered Contact Center and Customer Operations platform.
This leader will own the product vision, strategy, roadmap, and execution for transforming traditional contact centers into AI-native, increasingly autonomous operations. The platform will combine conversational AI, voice, intelligent routing, agent assist, AI agents, workflow automation, knowledge, analytics, and enterprise systems into a unified experience that dramatically improves customer experience while reducing cost and creating capacity.
This is a high-impact leadership role for a product executive who can operate at the intersection of AI, enterprise software, customer experience, and business transformation. The ideal candidate is equally comfortable defining a multi-year product vision with executives, working deeply with engineering and AI teams, and sitting with customers to understand complex operational problems.