Information Technology Specialist (Weekend Shift)

The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.

This position is specifically designed to provide strong operational coverage during weekends and extended-hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow-through, urgency, and attention to detail in a high-volume healthcare environment.

• Essential Functions
• Access & Account Management
• Process and track access requests across multiple client healthcare systems
• Coordinate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate tracking of access status, expirations, and dependencies
• Escalate delays that impact clinical operations or nurse readiness
• Microsoft 365 Administration
• Provision and deprovision users in Microsoft 365 / Entra ID
• Manage group memberships and access permissions
• Support identity and access workflows across systems
• End User Support
• Respond to support tickets and provide Level 1 troubleshooting
• Resolve login, access, and device-related issues
• Escalate complex or recurring issues with clear documentation
• Support operational continuity during weekends and after-hours periods
• Onboarding, Offboarding & Hardware
• Support onboarding and offboarding for remote employees
• Configure, ship, and track laptops and end-user equipment
• Maintain accurate inventory and device lifecycle tracking
• Coordinate retrieval, wiping, and redeployment of returned devices
• Maintain and improve operational documentation and runbooks
• Work Schedule & Location

This position is on-site in Brentwood, Tennessee.

Schedule

• Saturday: 7:00 AM – 7:00 PM
• Sunday: 7:00 AM – 7:00 PM
• Monday: 10:00 AM – 7:00 PM
• Tuesday: 10:00 AM – 7:00 PM

This is a full-time position supporting a 24x7x365 healthcare operation. Flexibility and reliability during high-volume support periods are essential.

Requirements

• You are enabling nurses to deliver care when patients need it most. When systems or access break down, care is delayed. This role helps ensure those gaps do not happen.
• This role is a strong fit for someone who: Is dependable, reliable, and consistent
• Thrives in structured workflows and operational environments
• Can manage a high volume of requests with accuracy and urgency
• Communicates clearly and professionally with internal teams and external healthcare clients
• Remains calm under pressure and prioritizes effectively
• Takes ownership of tasks and follows through without constant oversight
• Is motivated to build a long-term career in IT operations and healthcare technology support

Requirements

• Reliable and consistent with strong follow-through
• Detail-oriented with strong organizational habits
• Comfortable working within structured processes and repeatable workflows
• Able to manage a high volume of requests with accuracy and consistency
• Clear and professional communicator, especially with external teams
• Calm under pressure and able to prioritize effectively
• Self-motivated with a strong sense of ownership
• Interested in building a career in IT operations
• Comfortable working extended weekend shifts in a healthcare operations environment