Live Captioning/Streaming Project Manager - Contractor

Keywords Studios is a renowned provider of services for the global gaming and media industries. We are currently seeking a Live Captioning Project Manager to join our dynamic team. As the Live Captioning Project Manager, you will play a pivotal role in planning, coordinating, and overseeing live captioning/streaming projects across various platforms. You will ensure that all projects are delivered on-time and meet the highest standards of quality.

This role requires excellent organizational skills, attention to detail, and a passion for accessibility in media.

Key Responsibilities

• Manage and oversee live captioning and streaming projects from conception to completion, ensuring on-time and high-quality delivery.
• Collaborate with cross-functional teams (broadcast, engineering, IT, and accessibility) to define project requirements, timelines, and deliverables.
• Lead the configuration and deployment of streaming infrastructure, captioning tools, and platforms (e.g., OBS, Wirecast, YouTube Live, Twitch, Zoom, etc.).
• Ensure adherence to accessibility standards (e.g., ADA, WCAG) and compliance with live captioning and subtitling regulations.
• Troubleshoot and resolve technical issues in real-time during live broadcasts, ensuring minimal downtime and smooth operations.
• Develop and implement workflows for integrating live captions, transcripts, and translations with live-streamed content.
• Manage relationships with third-party vendors, freelancers, and captioning service providers.

Requirements

• Experience in Live Streaming Technologies: Proficiency in live streaming platforms and encoders (e.g., OBS, Wirecast, vMix, Wowza, Restream).
• Knowledge of RTMP, HLS, WebRTC, and other video streaming protocols.
• Experience with CDN services (e.g., Akamai, Cloudflare) for optimized content delivery.
• Familiarity with server-side and client-side streaming architectures.
• Live Captioning Expertise: Strong understanding of real-time captioning technologies, including stenography, CART (Communication Access Realtime Translation), and automated speech recognition (ASR).
• Experience with captioning tools such as Ai-Media, EEG Falcon, CaptionSync, StreamText, or similar software.
• Knowledge of caption file formats (SRT, VTT, SCC) and best practices for caption positioning, timing, and quality.
• Technical Troubleshooting: Proven ability to troubleshoot audio/video quality issues, latency, synchronization problems, and captioning delays.
• Familiarity with video codecs, streaming resolutions, and bitrates for optimal performance.
• Compliance & Accessibility: Knowledge of accessibility standards such as ADA, WCAG, FCC guidelines, and country-specific live captioning regulations.
• Experience with accessibility features in live streaming platforms (closed captions, transcripts, audio descriptions).
• Project Management Skills: Ability to manage multiple projects simultaneously, prioritize tasks, and work under tight deadlines.
• Strong communication and leadership skills to collaborate with teams and stakeholders across different time zones.

Preferred Qualifications:

• Bachelor’s degree in IT, Broadcast Engineering, Media, or related field.
• 3+ years of experience in live streaming, captioning, or a related technical project management role.
• We are excited to welcome a passionate and skilled professional to our Keywords Studios team, contributing to the enhancement of accessibility in media.