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Lovingly
Hopewell Junction, NY, US
Source: Lovingly careers · View original posting
From Lovingly's posting. “We” and “our” refer to the employer.
Lovingly is an AI-driven emotional commerce platform serving around 1,000 independent florists across the U.S. and Canada. We provide platformed websites, point-of-sale, and digital marketing services that help local florists win in their local markets while building a consumer brand that customers return to.
We operate at the intersection of local commerce, technology, and emotionally meaningful moments. Our partners are florists — and the work we do for them shows up at weddings, funerals, birthdays, and every moment in between.
We're a B2B technology platform. We build systems, not one-off campaigns, and we use AI as a core part of how we operate, not as a buzzword.
Role Summary
We're hiring Account Managers across three levels - Junior (Level 1), Senior (Level 2), and Key Accounts (Level 3) to own end-to-end partner relationships across the full lifecycle: onboarding, retention, growth, customer support, save plans, and offboarding.
This is not a passive "check-in" or service-desk role. Every Account Manager at Lovingly owns a defined book of florist partners, drives growth through SEO and paid ads, and converts every partner conversation into a clear decision: yes, no, or defer.
The level you join at depends on the scale and complexity of books you can run today. All three levels share the same operating spine. They differ in book composition, sales scope, and team contribution.
You won't be fighting to convince partners that they need a strategy. You'll be the strategy, and you'll have the AI tooling, the playbooks, and the executive air cover to run it.
Outcomes
Career Progression: Partner Success Roles
We’ve designed our Partner Success roles to offer clear growth, increasing ownership, and expanding impact at every level.
Level 1 — Junior Partner Success Manager
Build your foundation and master the fundamentals of partner success.
Growth Path: Demonstrate readiness to take on revenue-driving responsibilities, including new shop sales.
Level 2 — Senior Partner Success Manager
Drive growth and take ownership of revenue expansion.
Impact: You are directly responsible for both partner growth and revenue generation.
Level 3 — Key Accounts Manager
Own the most strategic relationships and influence how the business operates.
Impact: You shape not just partner outcomes, but how the entire Partner Success function evolves.
Compensation
Base salary range: $75,000–$100,000, dependent on level and demonstrated experience.
The role also includes variable compensation: a quarterly performance bonus tied to outcomes, a per-close sales accelerator (for levels with sales scope), and a per-event ads enrollment incentive. Specific structure is discussed at the offer stage based on the level you come in at.
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