Sales Associate - Luxury Watches

Job Summary

Horologio is a premier multi-brand luxury watch boutique representing over 15 prestigious Swiss watchmakers. We are seeking a high-performing Sales Associate with a passion for fine timepieces, luxury service, and relationship-based selling. This role is responsible for delivering an elevated client experience, achieving individual sales goals, and building long-term client relationships through exceptional service, product knowledge, and CRM discipline.

Key Responsibilities

• Client Experience & Relationship Building
• Deliver a personalized, luxury client experience from greeting through post-sale follow-up
• Build, manage, and grow a personal client book using CRM best practices
• Conduct consistent outreach and follow-up to nurture long-term client relationships
• Sales Performance
• Achieve and exceed individual sales targets and KPIs
• Utilize consultative selling techniques to recommend appropriate timepieces across multiple brands
• Accurately process sales, special orders, deposits, and service transactions
• Product Knowledge
• Maintain in-depth knowledge of all brands, collections, and complications carried by Horologio
• Clearly articulate brand heritage, craftsmanship, and technical features
• Stay current on new product launches and industry trends
• Operational Excellence
• Maintain immaculate personal presentation and uphold luxury grooming standards
• Ensure showcases and sales floor meet brand and visual merchandising standards
• Accurately document client interactions and preferences in CRM systems
• Work collaboratively with team members and leadership to achieve boutique goals

Requirements

Qualifications

• Required
• Minimum 2 years of sales experience in luxury retail or high-end client-facing environments
• Proven ability to build and maintain long-term client relationships
• Strong communication, presentation, and interpersonal skills